Shipping Policy
ORDER PROCESSING
Please allow 2 - 3 days to process your order. Expect an email within 1 - 2 days to let you know your order is on the way!
DOMESTIC DELIVERY
- Domestic Delivery is only applicable to Singapore only.
- All standard-sized packages will be delivered using Smartpac. The tracking number will be emailed to you.
- Smartpacs can be tracked here: [Track Item]
- The package will be delivered to the recipient's letterbox within 2 working days (Monday to Friday, excluding Public Holidays).
- For non-standard-sized packages, other couriers with tracking will be arranged.
- All your personal details will be kept strictly confidential. I duly respect your privacy and vice versa.
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Give yourself an estimated 5 - 7 working days to receive your purchases!
INTERNATIONAL DELIVERY
- Orders are generally shipped within 3 - 5 working days using your shipping provider. (i.e. Canada Post's delivery standard is 2 - 7 working days).
- A flat-rate shipping fee of US$39.99 will be charged to all purchases under US $75.00.
- Free International Delivery will be offered at a minimum purchase of US $75.00 upon check-out.
- All your personal details will be kept strictly confidential. I duly respect your privacy and vice versa.
- Give yourself an estimated 7 - 15 working days to receive your purchases!
EXCHANGE & RETURN
- Returns and Exchanges are only valid for 14 days (Singapore customers) or 25 days (overseas customers) after the date of delivery
- We only offer a one-time exchange on any given order
- In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition.
- We will address these on a case-by-case basis and try our best to work towards a satisfactory solution.
- Item(s) must be returned in the same condition as it was received
- No exchanges or refunds are permitted for promotional / sale items
- Return shipping charges are non-refundable and are the customer’s responsibility
- Refunds will be made only for the price of the item and excluding all shipping fees
- Refunds will be made through the original payment method.
- We reserve the right to refuse any return/exchange or refund request if it does not comply with our policies.
If you have any further questions, please don't hesitate to, please get in touch with us here: [Contact Us]